Privacy Policy

Effective Date: 05.06.2024

Introduction

Welcome to ConvertsFile.com (“the Website”), owned and operated by David Simon Wiltsher (“we,” “us,” “our”). This Privacy Policy outlines how we collect, use, store, and disclose your information when you access and use our services. By using our Website, you agree to the terms outlined in this Privacy Policy.

We are committed to protecting your privacy and ensuring the security of your personal data. This document complies with global data protection regulations, including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other relevant laws.

1. Information We Collect

We collect the following categories of information when you interact with our Website:

1.1 Personal Data

Personal Data refers to any information that identifies or could identify you, including:

  • Contact Information: Name, email address, phone number, and mailing address.
  • Account Information: Username, password, and account settings when you create an account.
  • Billing Information: Payment details, such as credit card information, for purchasing our paid services.

1.2 Non-Personal Data

Non-Personal Data includes:

  • Technical Information: IP address, browser type, operating system, and device details.
  • Usage Data: Pages visited, time spent on the site, and other usage statistics.
  • Cookies and Tracking Technologies: Data collected through cookies and similar technologies.

2. How We Use Your Information

We use the information collected for the following purposes:

2.1 To Provide Our Services

  • Enable file conversion services.
  • Process transactions and payments.
  • Authenticate and manage user accounts.

2.2 To Improve Our Services

  • Analyze user behavior to enhance functionality and usability.
  • Develop new features and improve existing ones.

2.3 Communication

  • Respond to inquiries and provide customer support.
  • Send administrative and promotional communications, where permitted.

2.4 Legal and Security Purposes

  • Detect, prevent, and address fraud, unauthorized use, or security incidents.
  • Comply with legal obligations and enforce our terms and policies.

3. Legal Basis for Processing (For GDPR-Compliant Regions)

We process your data based on the following legal grounds:

  • Consent: When you have provided explicit consent for specific purposes (e.g., subscribing to a newsletter).
  • Contractual Necessity: To fulfill contractual obligations when you use our services.
  • Legitimate Interests: For purposes such as improving our Website or ensuring security.
  • Legal Obligations: To comply with applicable laws and regulations.

4. Sharing and Disclosure of Your Information

We do not sell or share your personal data with third parties except as described below:

4.1 Service Providers

We share data with trusted third-party vendors who provide services such as:

  • Payment processing
  • Data storage and hosting
  • Customer support

4.2 Legal Compliance

We may disclose your information:

  • To comply with legal requirements or respond to lawful requests.
  • To protect the rights, safety, or property of our users, the public, or ConvertsFile.com.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction.

5. Your Rights

Depending on your jurisdiction, you have the following rights concerning your personal data:

5.1 GDPR Rights (For EU/EEA Users)

  • Access: Request access to the personal data we hold about you.
  • Rectification: Request corrections to inaccurate or incomplete data.
  • Erasure: Request deletion of your personal data under certain conditions.
  • Restriction: Restrict processing of your data under specific circumstances.
  • Portability: Receive a copy of your data in a portable format.
  • Objection: Object to data processing based on legitimate interests or direct marketing.

5.2 CCPA Rights (For California Residents)

  • Right to Know: Request details about the categories of data collected and shared.
  • Right to Delete: Request deletion of personal data.
  • Right to Opt-Out: Opt-out of the sale of personal data.

To exercise your rights, contact us at [email protected].

6. Data Security

We implement industry-standard security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of sensitive data during transmission.
  • Regular security audits and updates.
  • Access controls to limit data to authorized personnel.

While we strive to secure your data, no system is entirely foolproof. You use our Website at your own risk.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. Criteria for retention include:

  • Legal obligations
  • Contractual requirements
  • Business needs

Files uploaded for conversion are automatically deleted from our servers within 24 hours.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience on our Website. These may include:

  • Essential Cookies: Required for the Website’s functionality.
  • Performance Cookies: Track user behavior to optimize performance.
  • Advertising Cookies: Deliver targeted ads.

You can manage or disable cookies through your browser settings. Note that disabling cookies may affect the Website’s functionality.

9. Third-Party Links

Our Website may contain links to external sites. We are not responsible for the privacy practices or content of third-party websites. Please review their privacy policies before sharing your data.

10. International Data Transfers

If you are accessing our Website from outside the United Kingdom, please note that your data may be transferred to and processed in countries where data protection laws differ. By using our services, you consent to such transfers.

11. Children’s Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with their data, please contact us at [email protected], and we will take appropriate action.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The revised policy will be effective as of the updated date at the top of this document. We encourage you to review this page regularly.

13. Contact Information

If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us:

  • Email: [email protected]
  • Address: Flat 103, Bedford Court Mansions, London, CAMDEN, WC1B 3AG, United Kingdom
  • Phone: +447311979673

Thank you for trusting ConvertsFile.com with your data.